Support
We're here to help you get the most out of Nug AI
Common Issues
Scan Not Working
- Ensure camera permissions are enabled in device settings
- Make sure you have good lighting when scanning
- Hold the camera steady and ensure the product is in focus
- Try cleaning your camera lens
Account Sync Issues
- Check your internet connection
- Try logging out and back in
- Ensure you're using the latest version of the app
- Contact support if issues persist
AI Chat Not Responding
- Check your internet connection
- Wait a moment and try again
- Restart the app if the issue continues
- Report persistent issues to our support team
Data Privacy Questions
For detailed information about how we handle your data, please review our Privacy Policy.
Read Privacy Policy →Quick Tips
- 1For best scan results: Use good lighting and hold camera steady
- 2Customize AI responses: Adjust AI personality in Settings to match your preference
- 3Track your journey: Add notes and ratings to your scans for better insights
- 4Guest mode available: You can use Nug AI without creating an account